Our customer service staff is available to answer your questions and assist with order processing Monday through Friday 7:00AM-5:00PM (Pacific Standard Time). Please contact us at 888-919-7446, 760-707-5420 or send an e-mail to firstname.lastname@example.org. We welcome your calls and are happy to discuss the particular details of your project. With your input we'll recommend the most appropriate and cost effective solution.
Your satisfaction with our products and our customer service is of the highest importance to us. If at any point you are not satisfied with the service you receive or are happy with the quality of the products we provide, please contact us immediately and we will work to make it right!
On-line Ordering Security:
We utilize Yahoo! Stores to handle our on-line order processing. All orders are handled with industry-standard SSL encryption. When you enter your credit card number into the Yahoo order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us. For added security, Yahoo encrypts the credit card number at all times.
If you are not the kind of person who worries about being hit by lightning as you're crossing the street, you probably don't have to worry that your credit card number will be intercepted on the way to a secure Web site. According to CNN,
"The prevalent opinion...is that on-line credit card use is actually no riskier for consumers than traditional "low-tech" transactions."
We order products online all the time, both as a company and as individuals. When we use a credit card to buy something online, we feel at least as safe as we would using one in a store or restaurant.
If, at any point, you are uncomfortable using the on-line credit card based ordering process you are always welcome to call in your order during our normal business hours.
All of our products are warranted against manufacturer defect for a period of 90 days from date of purchase. This warranty does not cover improper/insufficient installation methods, uses of our products other than that intended, damage due to vandalism or acts of God (including wind and weather). If you have any questions about the design, intended use or installation of our products, please contact us prior to their use, installation.
Shipping information (USA):
We make every effort to ship your order as quickly as possible, usually within 1-2 business days if in stock and 12-15 business days if the product is custom made. Our default shipping method is FedEx Ground FOB Carlsbad, California (San Diego County). If you require shipping via UPS or other carrier, additional fees may apply and will typically add 1-2 business days before your item will ship. For items too large to ship via FedEx (or UPS) such as large custom brackets, poles/posts, etc., we will utilize a common carrier transport company and ship LTL. Please contact us for a free quote prior to ordering large items and we'll estimate, as close as possible, your actual shipping/freight charges in advance. For normal sized products (excluding posts/poles) you can get a shipping estimate simply by placing and item(s) into your Cart and then entering your ship to zip code (you do not have to commit to or process and order to get this estimate).
View Shipping Map »
Expedited Shipping Information (USA):
We typically ship "in-stock" orders within 1-2 business days after receipt and FedEx "Ground" is the default shipping method (unless the customer requests otherwise or the item is too large to send via FedEx). If a requested item is out of stock or we do not have sufficient inventory to fill your order we will make every attempt to contact you and advise you of the lead time to fulfill your order. To have your order shipped faster than standard ground please contact our customer service department and we will calculate freight for 3-Day, 2-Day or Overnight transit based on your needs. In addition, if you need your order shipped "Same Day" that order must be called in and processed by 11AM Pacific Standard time and a minimum "Rush Fee" of $50 will be charged.
Canadian and International Shipping information (outside of the USA):
International orders must be called in during normal business hours. Please call or e-mail us with the name or the product code of the item(s) you wish to order, the quantity of each and your ship to address (or if you plan to use a freight forwarder their address) and we will prepare an Estimate sheet with freight charges for your review. Merchandise may ship via small package service (FedEx or UPS) or via other means which will be specified in your estimate. On all international orders customers are responsible for any applicable international Brokerage, Duties, Taxes or Fees. Upon request we will estimate those fees for you prior to placing an order. Please note, customs inspections/holds in the receiving country may add additional time to your anticipated delivery date.
Expedited Canadian and International Shipping Information (outside of the USA):
We typically ship "in-stock" international orders within 1-3 business days after receipt and FedEx "International Economy Ground" is the default shipping method (unless the customer requests otherwise, the item is too large to send via FedEx or FedEx delivery is not an option for your location). If a requested item is out of stock or we do not have sufficient inventory to fill your order we will make every attempt to contact you and advise you of the lead time to fulfill your order. To have your order shipped faster than standard international economy ground please contact our customer service department and we will calculate freight for fastest available transit based on shipper capabilities. In addition, if you need your order shipped "Same Day" that order must be called in and processed by 11AM Pacific Standard time and a minimum "Rush Fee" of $50 will be charged.
Should you not find what you need in our product offerings or have a design of your own that you would like us to fabricate, we will be happy to prepare a quote for custom fabrication and submit for your review and consideration. We routinely receive requests to make some of our products at different sizes, shapes, colors or configurations. We also make one of a kind items based on customer designs or on occasion recreate period pieces. Please note, due to variances in the fabrication process and artful interpretation of the design exact duplicates/recreations are not always possible. We will attempt to (re)create your design as close as possible to the drawings/specifications but some minor variances in dimensions or esthetic should be expected. There are no minimum quantities on custom orders. Please call or e-mail our customer service department for details. Please also feel free to provide us with any available specifications (size, color, drawings, etc.) and we will prepare a quote for your review and consideration.
Our return policy is simple. Within 15 business days of receipt of shipment, you may return any non-custom item(s) (excludes light fixtures or special order items).
- If received in their original condition and deemed to be re-sellable we will issue a full refund (less shipping and handling) for the price of any non-custom item(s) you return that meet these conditions. Prior to returning any item you must contact our customer service department to obtain an RMA form and that form must be included with the item(s) being returned. We can only refund shipping costs if the return is a result of our error.Requests to return product after 15 business days will be subject to a 15% restocking fee. Products received more than 90-days from request date are not returnable/refundable.
- Customer is responsible for applicable insurance on the return shipping and if damaged during return transit, is responsible for filing a damage claim with that carrier.
If you need to cancel an order for non-custom items that have not yet shipped we will stop that order and issue a full refund. If the order has shipped you will be responsible to return that item and a refund will be processed after we have received the item(s) back into inventory and deemed them to be in good condition.
If an item is damaged in transit you must contact us within 48 hours of receipt so that we can file a claim with the shipping company. Please note the extent of the damage and take pictures if possible so that we can start the claim process and arrange to get you a replacement Item(s) in an expedient manner.
Custom orders are not returnable, please review your estimate sheet and any associated dimensions, diagrams or art work carefully prior to placing your order. Cancellation of custom orders can only be done if fabrication of the item(s) has not yet started and cancellation fees may apply.
Returns, Replacements, Cancellations of Lighting Products:
Your Lighting Business is very important to us! Since your merchandise is "made to order" returned merchandise is subject to a re-stocking fee of 50% of the original retail cost of the item (in some cases this may be higher than the cost you paid. Any cancellations must be made within 24 hours of the order being placed. The following steps are required to return merchandise. Orders cancelled prior to shipment but after 24 hours are subject to the 50% re-stocking fee.
- An RMA (Return Merchandise Authorization) number must be issued. RMA's must be requested within 15 business days of receipt of your merchandise. Lighting products are not returnable/refundable after 15 days from receipt.
- Merchandise authorized for return must be returned to the designated location on the RMA within 10 days of issuance.
- Shipping charges are not refundable and the customer is responsible for all return shipping charges.
- Merchandise must not have been installed or altered in any manner and must be returned in re-sellable condition as determined by us upon receipt of the merchandise. Customer is responsible for applicable insurance on the return shipping and if damaged during return transit, is responsible for filing a damage claim with that carrier.
- Refunds will be issued after return, inspection and acceptance-typically within 5-7 business days.
- Items returned without an RMA will be refused.
- Canadian and International orders are not returnable nor refundable under any circumstance..
- Orders over $1,000 are not returnable nor refundable refundable or returnable under any circumstance..
- Special orders are not returnable or refundable.
- If and item has already been shipped with a valid tracking number available, items returned are subject to the 50% restocking fee, customer is responsible for return shipping charges and an valid RMA number is required.
- Refunds are issued back to the original form of payment. If payment made by company check, our company check will be the form of refund.
- If merchandise returned has been, damaged, installed, altered, modified and UNINSURED, the packaging and contents become the property of SignBracketStore.com. Should customer wish this merchandise returned to them, they bear the entire cost of return transit.
- SignBracketStore.com/Carlsbad Manufacturing Corporation retains the right to modify this return and refund policy at any time without prior notification.
Payment and Terms:
We accept the following major credit cards - American Express, Discover, MasterCard, VISA. On-line orders can also pay via PayPal. If making payment by check your order will not ship until the check has been received and cleared by our bank. Payments must be received in full and verified prior to shipping of any item (including custom items). With prior approval, customers who order on a regular (min. quarterly) basis can apply for credit terms. Please contact us for a credit application. Typical processing time for credit applications is approx. 5-7 business days after receipt.
Terms of Service for Sign Bracket Store.com
This website is owned and operated by Carlsbad Manufacturing Corporation. By visiting our website and accessing the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy (hereafter referred to as 'User Agreement'), along with the terms and conditions as stated in our Privacy (please refer to the Privacy section below for more information).
This agreement is in effect as of Mar 17, 2011.
We reserve the right to change this User Agreement from time to time without notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms and conditions.
Responsible Use and Conduct
By visiting our website and accessing the information, resources, services, products, and tools we provide for you, either directly or indirectly (hereafter referred to as 'Resources'), you agree to use these Resources only for the purposes intended as permitted by (a) the terms of this User Agreement, and (b) applicable laws, regulations and generally accepted online practices or guidelines.
Wherein, you understand that:
a. In order to access our Resources, you may be required to provide certain information about yourself (such as identification, contact details, etc.) as part of the registration process, or as part of your ability to use the Resources. You agree that any information you provide will always be accurate, correct, and up to date.
b. You are responsible for maintaining the confidentiality of any login information associated with any account you use to access our Resources. Accordingly, you are responsible for all activities that occur under your account/s.
c. Accessing (or attempting to access) any of our Resources by any means other than through the means we provide, is strictly prohibited. You specifically agree not to access (or attempt to access) any of our Resources through any automated, unethical or unconventional means.
d. Engaging in any activity that disrupts or interferes with our Resources, including the servers and/or networks to which our Resources are located or connected, is strictly prohibited.
e. Attempting to copy, duplicate, reproduce, sell, trade, or resell our Resources is strictly prohibited.
f. You are solely responsible any consequences, losses, or damages that we may directly or indirectly incur or suffer due to any unauthorized activities conducted by you, as explained above, and may incur criminal or civil liability.
g. We may provide various open communication tools on our website, such as blog comments, blog posts, public chat, forums, message boards, newsgroups, product ratings and reviews, various social media services, etc. You understand that generally we do not pre-screen or monitor the content posted by users of these various communication tools, which means that if you choose to use these tools to submit any type of content to our website, then it is your personal responsibility to use these tools in a responsible and ethical manner. By posting information or otherwise using any open communication tools as mentioned, you agree that you will not upload, post, share, or otherwise distribute any content that:
i. Is illegal, threatening, defamatory, abusive, harassing, degrading, intimidating, fraudulent, deceptive, invasive, racist, or contains any type of suggestive, inappropriate, or explicit language;
ii. Infringes on any trademark, patent, trade secret, copyright, or other proprietary right of any party;
ii. Contains any type of unauthorized or unsolicited advertising;
iii. Impersonates any person or entity, including any www.SignBracketStore.com employees or representatives.
We have the right at our sole discretion to remove any content that, we feel in our judgment does not comply with this User Agreement, along with any content that we feel is otherwise offensive, harmful, objectionable, inaccurate, or violates any 3rd party copyrights or trademarks. We are not responsible for any delay or failure in removing such content. If you post content that we choose to remove, you hereby consent to such removal, and consent to waive any claim against us.
h. We do not assume any liability for any content posted by you or any other 3rd party users of our website. However, any content posted by you using any open communication tools on our website, provided that it doesn't violate or infringe on any 3rd party copyrights or trademarks, becomes the property of Carlsbad Manufacturing Corporation, and as such, gives us a perpetual, irrevocable, worldwide, royalty-free, exclusive license to reproduce, modify, adapt, translate, publish, publicly display and/or distribute as we see fit. This only refers and applies to content posted via open communication tools as described, and does not refer to information that is provided as part of the registration process, necessary in order to use our Resources.
i. You agree to indemnify and hold harmless SignBracketStore.com and its parent company and affiliates, and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of this User Agreement or the failure to fulfill any obligations relating to your account incurred by you or any other person using your account. We reserve the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this User Agreement. In such event, you shall provide us with such cooperation as is reasonably requested by us.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an ordersubscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Sign Bracket Store collects and uses Users personal information for the following purposes:
To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Sign Bracket Store
6056 Corte Del Cedro Carlsbad, CA 92011
Call Toll Free: 1-888-919-7446
Limitation of Warranties
By using our website, you understand and agree that all Resources we provide are "as is" and "as available". This means that we do not represent or warrant to you that:
i) the use of our Resources will meet your needs or requirements.
ii) the use of our Resources will be uninterrupted, timely, secure or free from errors.
iii) the information obtained by using our Resources will be accurate or reliable, and
iv) any defects in the operation or functionality of any Resources we provide will be repaired or corrected.
Furthermore, you understand and agree that:
v) any content downloaded or otherwise obtained through the use of our Resources is done at your own discretion and risk, and that you are solely responsible for any damage to your computer or other devices for any loss of data that may result from the download of such content.
vi) no information or advice, whether expressed, implied, oral or written, obtained by you from Carlsbad Manufacturing Corporation or through any Resources we provide shall create any warranty, guarantee, or conditions of any kind, except for those expressly outlined in this User Agreement.
Limitation of Liability
In conjunction with the Limitation of Warranties as explained above, you expressly understand and agree that any claim against us shall be limited to the amount you paid, if any, for use of products and/or services. Carlsbad Manufacturing Corporation will not be liable for any direct, indirect, incidental, consequential or exemplary loss or damages which may be incurred by you as a result of using our Resources, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply.
Termination of Use
Most (but not all) content and materials available on www.SignBracketStore.com, including but not limited to text, graphics, website name, code, images and logos are the intellectual property of Carlsbad Manufacturing Corporation, and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorized by Carlsbad Manufacturing Corporation.
You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our website and Resources with or without notice and for any reason, including, without limitation, breach of this User Agreement. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information.
This website is controlled by Carlsbad Manufacturing Corporation dba SignBracketStore.com from our offices located in the state of CA, USA. It can be accessed by most countries around the world. As each country has laws that may differ from those of CA, by accessing our website, you agree that the statutes and laws of CA, without regard to the conflict of laws and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this website and the purchase of any products or services through this site.
Furthermore, any action to enforce this User Agreement shall be brought in the federal or state courts located in USA, CA You hereby agree to personal jurisdiction by such courts, and waive any jurisdictional, venue, or inconvenient forum objections to such courts.
UNLESS OTHERWISE EXPRESSED, Carlsbad Manufacturing Corporation dba Sign Bracket Store EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
If you have any questions or comments about these our Terms of Service as outlined above, you can contact us at:
Sign Bracket Store
6088 Corte Del Cedro
Carlsbad, CA 92011