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Customer Testimonials

yahoo store ratings

Our last 100 customer ratings straight from Yahoo! are below. Read about Hooks & Lattice in our customers' own words - the good, the bad, and some ugly.

Yahoo! Reviews

Fabulous to work with - very personal service considering it was completely an on-line transaction. The product is exactly what I wanted.

Ever thing was exactly as advertised. Item was shipped and conformation sent in a timely manner. Direct access to tracking was provided and item was delivered as promised.

Excellent customer service and very quick turnaround. I was very pleased with the products they offered and with the actual product I ordered.

Finding the exact product I needed for my wifes Christmas present of a window box for her kitchen window had really been a chore....until I went to Hooks and Lattice website. Many trips had been made to various stores looking for just the right window box. One trip to Hooks and Lattice and my shopping was complete. The website is excellent in content and ease of navagation. Will recommend to all our friends.

Great - just what I wanted.


Great to deal with. Items I ordered were out of stock, so they called and asked to send me a better/bigger item for the same price!

A great internet shopping experience. The order arrived promptly. The baskets were as described - nice and sturdy and high qaulity. They are full of plants and hanging outside my window now.

A minor problem resulting from shipping was resolved very satisfactorily. They provided excellent customer service.

Although I felt these window boxes were a little pricey I decided to go ahead and make the investment. I received them within a week (no small feat from California to New Jersey). One of the window boxes had two small cracks on opposing corners. I called customer service and explained I really did not want to send the one box back, if I could repair it that would be preferred. I was told to purchase a repair kit at the hardware store and let them know the cost so they could credit me. Even though I did not take them up on their offer I appreciated the suggestion. Overall, it was a very pleasant experience and I would highly recommend ordering from Hooks & Lattice. The products are well made and I look forward to having them for many years.

Although it was not their fault that the package was received several days after the scheduled (UPS) delivery, they refunded the shipping charges! Their customer service is superlative. I would most definitely shop there again and I give them my highest rating for an online merchant.

Once again, the items ordered shipped quickly and accurately. E-mail confirmation arrived with a personal e-mail note. More personal than any of my recent in-store experiences! Continued successs to H & L!

Beautiful window boxes. Pretty expensive though. I hope they last.

Easy to do business with.

Great transaction. The window boxes are great and I am looking forward to hanging them on our new home. Hooks and Lattices even refunded partial shipping because it was less to ship than what was calculated. Thank you!

Hooks & Lattice was terrific. They not only sent me an email to confirm the order and the ship date but they also emailed and telephoned the day after I placed the order to say it was on its way. You cant get better customer service and the prices were excellent! Really good folks.

Hooks and Lattice is a WONDERFUL company!!! One of the most important attributes of a good company is SERVICE. My purchase from Hooks and Lattice was so easy and without flaw. Everything about the transaction was terrific! After receiving the merchandise, I had a question and got the email answer within hours. The best part of the sale is the window box I bought is very, very high quality and BEAUTIFUL!! THANK YOU Hooks and Lattice!! Sheree Rensel

I am very happy with my new 8 foot window box and the merchant was particularly helpful with my questions. The boxes are really beautiful. I ordered mine painted black and they look great.

I am very happy with the window boxes. I didnt mind paying the shipping because I was getting a good value otherwise.

I am very satisfied with my purchase, the web site was easy to surf and easy to check out, and the customer service person whom I spoke to when I called was very professional and helpful. Will definitevely come back again with other purchases.

I had excellent service when dealing with Hooks & Lattice when I purchased a WindowBox which arrived exactly as advertised. Along the way, this Company let me know approximately when the box would ship, and revised the pricing DOWNWARD! I would recommend Hooks & Lattice to anyone interested in good service and quality.

I havent opened the product yet to have it hung, but I was very happy with the overall service.

I ordered one window box to make certain I liked it. I received it promptly and had no problems with the online purchase. I especially appreciated the nice personally written thank you on my invoice. I ordered 8 more last week.

I ordered two Royal 48 window boxes. The quality and size is more than I expected. Well made beautiful planters. Little pricey but worth it in the long run.

I purchased four rail boxes.three out of four fit very snugly. Everything else was great. They were similar in appearance and they arrived fairly quickly.

I recently purchased four of the Royal Windsor Window Boxes through Hooks and Lattice. Michelle is wonderful to work with - very accommodating and helpful. She was right when she told me I would love the Royal Windsors - the window boxes are lovely - the design of them makes them unique and they fit with my home beautifully. I would highly recommend this vendor, and would like to thank Michelle for all her help and assistance.

I search and evaluate product offerings and availability extensively before I buy. Hooks & Lattice offers a good variety. When I placed my order, it was acknowledged promptly and I received an e-mail notice telling me when it was shipped. It arrived at my house quickly and just in time for installation as part of a weekend project. I am very pleased with the company and the products I purchased.

I was a little hesitant ordering window boxes from California since were here in Michigan; but there was no reason to hesitate. I was kept informed every step of the way and they were received (beautiful, too!) well packaged, and on-time.

I was completely satisfied with the service and with the quality of the window boxes I purchased.They met my expectations and then some. Bonnie

I was extremely satisfied with the customer service I recieved from Hooks and Lattice. Even though the flower boxes I ordered did not work out for my home returning them was not a problem. I would recommend this company.

I was happy to find a website with so many options for window boxes. Nice selection and good prices. Merchandise came in a timely manner and was packaged so that nothing was damaged. My only complaint is that the brackets we ordered for our porch railing did not fit properly. The window boxes looked as if they were too slanted and not safely secured. I would definitely order again from this website and have already recommended it to some family and friends who have seen ours.

I was so pleased with the service. E-mails kept me updated and the delivery was faster than expected. I had shopped around and the price seemed comparable, but when the merchandise came I was even more pleased as the shelf brackets were better than the picture. They are just perfect!

I was told the item shipped when it actually hadnt due to the merchant not having it when they expected it. As a result they refunded half of the shipping fee (which was substantial). I was very impressed, as the ship date was only off by about a week. They were great to shop with and I would use them again for sure.

I was very happy with the service and merchandise from Hooks & Lattice. My order happened to get damaged in delivery and they went out of their way to make sure everything was corrected and I was happy!! Thank you!

I would buy time and again from this merchant!!A transaction in every respect. I will also tell friends and neighbors about their website, products and service.

Love the product, and great service when the delivery company messed up. John Morristown, NJ

Met every expectation. Good quality merchandise. Delivery was no hassle.

My only complaint was that the shipping date given to us was wrong. Its a minor complaint because we actually received the merchandise before it was scheduled to ship. I liked the product but some advice on how to hang the box on shingles would have been appreciated.

My order arrived in great condition and quickly. However, the color was not what I had ordered and the window boxes were not going to work on my deck due to my deck having horizontal rails rather than vertical rails. I called and left a message at Hooks and Lattice. The following day a representative returned my call. She was so helpful and very apologetic - even suggesting another website to check for window boxes that may work for me since H. & L. did not supply any that seemed appropriate. She gave me specific instructions on returning my order and set up the Fed. Ex. pick-up. After my order arrived back at Hooks and Lattice they credited the entire purchase amount to my account. I would definitely recommend them to anyone.

One item arrived damaged, replacement was shipped immediately even before they picked up the damaged box. Excellent customer service!

Our order was confirmed quickly. We were informed shortly thereafter that we could wait one month for the window boxes we ordered, or request a different size, and they would be shipped immediately. We did the latter. Although we didnt receive our order as expected, the company e-mailed an apology and explained that the delay was due to the numerous forest fires in California. I really appreciated being kept up-to-date. The window boxes arrived shortly thereafter, and are beautiful!

Outstanding products

Products came very promptly (early), packaging was very good (always a concern with furniture), quality of product was excellent, zero damage. Web site pictures were accurate. Happy customer!

Quick and easy shopping for a hard to get item.

So easy, very pleasant experience from start to finish.I would definitely shop this merchant again.

Terrific! They had exactly what I wanted and were very helpful when I was confused with payment options. Product arrived quickly and in good condition. Ill be back : )

The item was on backorder, customer service called me and asked me if I still wanted asap. They were extremely nice, their prices were better than any other company I looked at and I would definitely do business again with them.

The merchandise is just as pictured. I know I will enjoy these windowboxes for a long time!

The ornate horse troughs are beautiful, the workmanship is excellent. I had to telephone the customer services team with a question and they were brilliant, really helpful. So many people have commented on the troughs and said how really lovely they are.

The weight of the 24hanging baskets (once filled with plants, dirt, and water)was too much for the hook to hold and it bent, causing the basket to fall to the ground. This is the largest hanging basket they sell. One would think they would use a reinforced hanger. I went to the hardware store and purchased additional hanging materials to fix the problem.

The window box arrived in excellent condition, on time.It looked and measured as represented. I am very satisfied with the product and service.I would order from this company again.

They are great! They sent me an email to contact me and when I didnt respond, they called me to inform me that there would be a delay in manufacturing my product. Furthermore, Customer Service noticed that the automatic shipping price indicated on my invoice was too high and they adjusted it significantly down. I call that great service. I have great confidence in this vendor.

Transaction went smooth. Merchandise was of average quality and slightly overpriced. Delivery was three days late only because Fed Ex had the wrong house. x t

Very friendly company and nice, high quality merchandise.

Very good turn around time from purchase to delivery.

Very pleased with level of professionalism and curtesy with which I was treated. Delivery was promt and I am very satisfied with the beautiful products.

We found the selection and quality of windowboxes we were seeking with this company. Really attractive, well-made, and reasonably priced. Everything to do with the order and delivery went very smoothly, and the boxes arrived well-packed and in perfect condition when the company said they would. We are pleased to recommend this company and their products to anyone!

We have purchased from Hooks & Lattice twice now, and both times our window boxes arrived in a reasonable amount of time, and they look GREAT!! Thanks, H&L !! - John in Columbus, OH

Window box was nicer than in the pictures. Im going to order more!

Your window boxes were all that I expected. They are well made and will look beautiful when I install them. There is only one thing that Iwas dissatified with. The wood screws that hold the boxes together were not filled in and hid. It seems to me that you should have done something to hid them. George Krecidlo

Great product with a great price. Highly recommend.

Hooks & Lattice did a great job! They responded promptly and shipped on time! Great product with great price! Would buy from again! Thanks!

I am very impressed with how responsive, friendly and helpful the people at Hooks & Lattice are (particularly Michelle).

I have dealt with countless garden manufacturers in the past, and this company really knows how to take care of their customers. They are very professional, fast, efficient, and really take care of the customer. This is one of the very few companys who puts the customer first! Hooks & Lattice sets the pace for customer satisfaction. I would definitely use their services again.

I needed the product right away. One of the salespeople called me and told me that they had two and that they would ship one to me right away. Very pleased with the service and the product. Thanks a bunch.

I ordered two large window boxes, with liners. They arrived, but it would have been nice if I received some instructions for hanging them, and some hardware for doing so.


Product arrived quickly, was what I expected (a good thing). I even received a nice e-mail asking how I liked the product and to let them know.

Product was even better than expected. Shipping a little slow but well worth the wait. They kept their promise of merchandise selection better than found in most stores. I was very pleased.


The french window boxes were perfect....they take 3 terra cota *' pots with saucers just perfectly. We mounted ourin mortar and they are just beautiful!!

The order was shipped later than I expected, but they did let me know when it was shipped. It's not necessary to require a signature upon delivery.

The ordering experience was fine, but I have not received my order yet. Hook and Lattice said it shipped a week ago, so I am hopeful.

The ordering went smoothly. I did however have a problem with tracking my order. The ID# given to me was wrong and therefore, made it hard for me to track my item. I did recieve my order and I was satisfied with everything in the end.

The window box that I ordered arrived sooner than I expected it to with no problems. Excellent service.

This was my first time ordering from Hooks & Lattice and what a pleasent experience. Michelle kept in touch with me every step of the way. I had a few concerns about the window box I was ordering and the next thing I knew, Michelle was on the phone to me with all my questions answered and then I felt comfortable knowing that I had order the right thing. She told me I was going to "love" the Royal Winsor Window Boxes and she was right! What a good looking box! The delivery was also in a timely manner. Thanks, again!

Very pleasent to work with. Kept me informed of my order.