This Privacy Policy governs the manner in which Hooks & Lattice collects, uses, maintains, and discloses information collected from users (each, a "User") of the www.hooksandlattice.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Hooks & Lattice.com.
Personal Information We Collect
We may collect personal information when you interact with the Site, including when you create an account, place an order, subscribe to our newsletter, contact us, or use other features and services available through the Site.
Depending on the interaction, we may ask for information such as your name, email address, mailing address, phone number, and payment information. You can browse the Site without voluntarily providing personal information, although choosing not to provide certain information may prevent you from completing a purchase or using some Site features.
Internet, Device and Usage Information
We may collect non-personal technical information when you interact with the Site. This information may include browser type, device type, operating system, internet service provider, and other technical details about how you connect to and use the Site.
Cookies and Browser Technologies
The Site may use cookies and similar browser technologies for functions such as record-keeping, remembering preferences, and understanding how visitors use the Site. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. Disabling cookies may affect the functionality of some parts of the Site.
How We Use Information
Hooks & Lattice may use information collected through the Site for the following purposes:
• Provide customer service: To respond to customer service requests, questions, and support needs.
• Improve the Site: To evaluate feedback and improve website content, features, and the online shopping experience.
• Process transactions and fulfill orders: To process purchases, communicate about orders, and provide the products and services requested. Information may be shared with service providers when necessary to complete these functions.
• Send order and service communications: To provide order confirmations, shipping or status updates, and responses to inquiries or other requests.
• Send marketing emails to subscribers: If you opt in to the mailing list, you may receive company news, updates, product information, and other marketing communications. You can unsubscribe using the instructions included in these emails or by contacting us through the Site.
How We Protect Information
We use administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.
To protect our customers, all online transactions paid for via credit card and PayPal are handled with industry-standard SSL encryption.
Changes to This Privacy Policy
Hooks & Lattice may update this Privacy Policy from time to time. When changes are made, the updated date should be revised on this page. We encourage you to review this policy periodically to stay informed about how information is collected, used, and protected.
Your Acceptance of This Policy
By using the Site, you acknowledge this Privacy Policy. If you do not agree with the policy, please discontinue use of the Site. Continued use of the Site after changes to this policy are posted constitutes acceptance of those changes.
Contact Us
If you have questions about this Privacy Policy or the Site’s privacy practices, please contact us:
Carlsbad Manufacturing Corp
Carlsbad, CA 92011
Call Toll Free: 1-800-896-0978
sales@hooksandlattice.com
