Shipping Information
At Hooks & Lattice, we know that timing matters when you are planning a home or landscape project. Shipping and production timelines vary depending on whether a product is in stock, made to order, or customized for your project.
Many in-stock items are ready to ship within 2–3 business days. Made-to-order and custom products require additional production time, and lead times vary by product. Please refer to the individual product page for current production estimates before ordering.
If you have a deadline or need help planning around a project schedule, contact us before placing your order.
Shipping Within the United States
Hooks & Lattice ships throughout the continental United States, and ships to Hawaii and Alaska. Shipping methods depend on the size, weight, and handling requirements of the order.
Most orders ship via UPS from San Diego, California. Some larger made to order items such as faux balconies ship via common carrier on a pallet. See individual product pages for more details or contact us.
Canada and International Orders
For orders shipping to Canada you may order directly on our website. Orders include duty and shipping costs For other international destinations, contact our team at 1-800-896-0978. We can help determine available shipping options and applicable shipping and export costs for your order.
Order Storage Fees
Orders cannot be released for shipment until the final balance has been paid.
Orders that remain at our distribution center for more than one week will be transferred to a long-term storage facility at the beginning of the second week. Depending on the size of the order, a transfer fee of $250–$500 will apply. A weekly storage fee equal to 1% of the order total will also be added to the outstanding balance.
Shipping Damage
Please inspect your order promptly after delivery. Shipping damage must be reported within five days of receipt, based on the delivery date shown in the carrier’s tracking information.
If an item arrives damaged, take photographs of the affected product and any visible damage to the shipping container. Please keep the box and other packaging materials, as the carrier may require them for the claims process.
For complete instructions, visit our Return Policy & Claims page.
Questions About Shipping?
If you have questions about production timing, shipping costs, international orders, or delivery planning, our team is here to help.
Call us toll-free at 1-800-896-0978 or email sales@hooksandlattice.com. Our home and garden specialists are available Monday–Friday, 7:00 a.m.–4:00 p.m. Pacific Time.
