Hooks and Lattice is a window box, planter and exterior shutter manufacturer, importer and retailer located in Carlsbad, California (40 miles North of San Diego). We've been serving retail customers and wholesale garden centers across the country since 2001. Please feel free to call one of our customer service representatives if you have any questions or concerns. We can be reached at 800-896-0978.

The Top Service Star next to a Yahoo! store's name is a sign of exceptional quality.  It means that the store is participating in our Customer Rating Program, and that customers who have ordered from that store have given it the highest ratings. Nearly all Yahoo! stores have good customer satisfaction ratings, but those with a star are the best of the best, with at least 95% positive ratings.

Hooks and Lattice
6088 Corte Del Cedro
Carlsbad, CA 92011

Tel: 800.896.0978 or 760.603.0888
Fax: 760.603.0862

Hours 7:00a-5:00p M-F Pacific Time

OUR RETURN POLICY

Your Satisfaction is very important to us! Any of our standard items are returnable for a 100% refund of the purchase price, provided you contact us within 15 days of the receipt of your item(s).

In order to be eligible for return items must be unused, in the original packaging and in such condition which allows it to be re-sold. Custom styles, sizes or colors are not returnable. Most items that can be purchased on-line can be returned. Prior to returning items, you must secure an RMA (Return Merchandise Authorization) from us. Should a return be necessary, please call us for an RMA.

In the case of exterior window shutters – ONLY ITEMS MARKED AS “QUICK-SHIP” are eligible for return and a 25% re-stocking fee applies (min. $25).  All other shutter items are considered a custom size and are not eligible for return.

Made to Order Items: Other items that are non-returnable once they have gone into production or have shipped include - Iron Faux Balconies, Composite Deck, Patio and Porch Planters, PlanterWell Reservoirs that have chambers linked to each other, worm castings, worm tea and other perishable fertilizer items.

Return Shipping Charges: Customers are responsible to pay return shipping charges. We will pay return shipping if the return is a result of our error in packing.

Damage during Transit: Damage needs to be reported within 5 days of receipt of the item (calculated according to carrier tracking number based on date of delivery). We must report carrier damage claims immediately. In the event of damage during shipping, we require photographs of the damaged item and the damage to the shipping container.  We also require that you save the actual box that was damaged in transit (carrier requirement)..

If you are unsure as to whether an item is eligible for return please call us before ordering – we have agents available from 7:00am – 6:00pm Pacific Time Monday – Friday.

ONLINE ORDERING SECURITY

All online transactions at Yahoo! Stores are handled with industry-standard SSL encryption. When you enter your credit card number into the Yahoo order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us. For added security, Yahoo encrypts the credit card number at all times.

If you are not the kind of person who worries about being hit by lightning as you're crossing the street, you probably don't have to worry that your credit card number will be intercepted on the way to a secure Web site. According to CNN;

"The prevalent opinion...is that on-line credit card use is actually no riskier for consumers than traditional "low-tech" transactions."

SHIPPING INFORMATION

We make every effort to ship your order as quickly as possible, usually within two days if in stock and one to three weeks if the product is custom made.  Our shipping is via UPS or FedEx Ground FOB Carlsbad, California (San Diego County.) 

CANADA & INTERNATIONAL ORDERS

Please call us to determine proper shipping and exporting costs. 800.896.0978