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About Hooks and Lattice

About Hooks and Lattice

Can do curb appeal begins online at Hooks and Lattice. We are a window box, planter and exterior shutter manufacturer, supplier and retailer located in Carlsbad, California just north of San Diego. Since 2001, we have served retail customers and wholesale garden centers nationwide, offering top quality home and garden products that improve both indoor and outdoor living spaces.

If you have questions or concerns about our website, or would like more information on adding our products to your next "can do curb appeal" project, please call 800-896-0978. Our dedicated home and garden representatives are available from 7:00am - 5:00pm, Pacific Time, Mon-Fri.

Hooks and Lattice
6056 Corte Del Cedro
Carlsbad, CA 92011
Tel: 800.896.0978 or 760-707-5380
Fax: 760.603.0862
Hours 7:00am - 5:00pm, Pacific Time, Mon-Fri

*Special Spring Hours*
7:00am - 1:00pm, Pacific Time, Saturday and Sunday.
Closed Easter (4/16) and Memorial Day weekend (5/27-28).


OUR RETURN POLICY

Your satisfaction is very important to us! All standard items are returnable for a full refund of the purchase price (outbound shipping charges will not be refunded), provided you contact us within 15 days of the receipt of your item(s). In order to be eligible for return, items must be unused and in the original packaging. Prior to making a return, please call toll free to secure a Return Merchandise Authorization (RMA) from Hooks and Lattice. No refund can be issued without an RMA.

Made to Order Items: Items ordered in custom styles, sizes or colors are not returnable. Other items that are non-returnable once they have gone into production or shipped include: iron faux balconies, composite planters, PlanterWell Reservoirs that have chambers linked to each other, worm castings, worm tea and other perishable fertilizer items.

Exterior Window Shutters: ONLY ITEMS MARKED AS “QUICK-SHIP” are eligible for return with a 25% re-stocking fee (minimum of $25).  All other shutter items are considered a custom size and are not eligible for return.

Return Shipping Charges: Hooks and Lattice will cover shipping costs if the return is a result of our error in packing. In all other instances, customers are responsible for return shipping charges.

Damage During Transit: Damage must be reported within 5 days of receipt of the item (calculated according to the carrier tracking number based on date of delivery). We must report carrier damage claims immediately. In the event of damage during shipping, we require photographs of the affected items and any damage to the shipping container. Our carrier also requires that the box damaged in transit be saved and sent back by the customer.

If you are unsure whether an item is eligible for return please call us before placing an order. We have agents available from 7:00am - 5:00pm, Pacific Time, Mon - Fri.

ONLINE ORDER SECURITY

To protect our customers, all online transactions paid for via credit card and PayPal are handled with industry-standard SSL encryption. This ensures the highest level of security for all purchases made on the Hooks and Lattice website.

SHIPPING INFORMATION

We make every effort to ship your order as quickly as possible, usually within 2-3 days if an item is in stock and 2 to 3 weeks if the product is custom made. We ship to the continental US only. Additional fees will apply to ship to Hawaii and Alaska, contact us at 800-896-0978 for details. Our shipping is via UPS FOB San Diego, California. 

View Shipping Map »

CANADA & INTERNATIONAL ORDERS

Please call us to determine proper shipping and exporting costs. 800.896.0978

PRIVACY POLICY

This Privacy Policy governs the manner in which Hooks & Lattice collects, uses, maintains and discloses information collected from users (each, a "User") of the www.hooksandlattice.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Hooks & Lattice.com.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an ordersubscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.


Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.


Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.


How we use collected information

Hooks & Lattice collects and uses Users personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To send periodic emails
    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

  • How we protect your information

    We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

    Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.


    Changes to this privacy policy

    WindowBox.com has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.


    Your acceptance of these terms

    By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

    Contacting us

    If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

    Hooks & Lattice
    6056 Corte Del Cedro Carlsbad, CA 92011
    Call Toll Free: 1-800-896-0978
    sales@hooksandlattice.com





     
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